An FTP processing map allows you to map fields from an exported file (e.g. your PLM) to Launchmetrics seamlessly. Follow the steps below to create your map: Navigate to the Samples App In the main navigation, under IMPORT select "Importing Maps". This page allows you to view/edit existing mappings, or create a new one. Click the Create Map button Fi...

In order to add a web font to the Web Font Manager, you will need a link to a CSS file with the @font-face rule (not a link directly to the font file). Example: https://fonts.googleapis.com/css2?family=Palette+Mosaic There are many places to get web fonts. In fact, pretty much all font websites & foundries offer web fonts as an option when purch...

Mapping fields Once you have created your first FTP Import map, you must then ensure all your fields are mapped correctly.    If you Autogenerated your fields You should see all field pre-created. You still need to edit them to ensure the Internal Field Name is mapped to the correct column in your file. To access the mapped fields, click the Options...

Web fonts that you see in the Web Font Manager can be used in any of the mailing tools (Events mailing, Contacts Mailing & Data Privacy mailing) but only in Drag and Drop mode.  Select a web font in your email Start by Creating a new mailing or Editing an existing mailing Ensure you are in Drag & Drop mode by going to the Choose  Template  t...

If an invitee will comes late, what will happen? They will still be able to access the page but it will likely be transitioned into the Live event phase. If an invitee shares their unique Digital Event Page link, what will happen? The last person connected will take over the session and the first person will get kicked out. If an invitee has a plus ...

When web fonts are not displaying properly in the Design or Preview step Check that your font stack is written properly.   Do any of the font names in your stack have spaces in the name? If yes, be sure to use quotation marks around the font name. Single and double quotes are both supported.  Are you using the same name as written in the CSS File in...

Having printed barcode labels for your Locations make for updating a sample's location very quick and easy. Follow the steps below to get set up to print Location Barcodes. Select the printer Go to the Printer Setup page (Click your name in the header > Printer Setup) Look for the section called Sample Location Printer.  You can select any barcod...

 🗓 released October 26th, 2022 ✅ Added Social Fields for Contacts You can now track Contacts' usernames for the following social media channels: Instagram Facebook Youtube Tiktok Twitter...

RFID tags are ubiquitous in the retail environment these days. They allow stores to run daily cycle audits, help in theft prevention, and also facilitate location tracking, among others. These same benefits can be translated upstream to internal processes that require tracking of items. Customers that already have RFID implemented at the retail leve...

In the event that you need to purchase regular labels (non-RFID) outside of our recommended vendor list, please keep in mind the following Ensure the core size is suitable for the printer. This is referring to the cardboard tube in the center of the roll Some printers come with optional adapters that allow for larger core sizes Ensure the total oute...

 🗓 released June 22, 2022 ✅ Option to turn off "Clear Current Location" When a sample goes out on an open send out we assume the sample to be in-transit, thus Current Location is cleared.  Now, for customers that are using RFID Antennas to update their samples' Current Location, we can trust that the antennas will always provide the most updated loc...

There are 4 optional custom scannable fields that can be used in addition to, or as an alternative to the Launchmetrics Barcode when scanning. These must be enabled by your Launchmetrics Customer Success Manager. These can be incredibly useful if you already have a barcode printed & applied to your inventory. You can simply import the data and b...

Use this method if you need to link an RFID tag to your digital Samples inventory. You only need to use this tool if you are not directly printing using an RFID printer. Go to  'Sample Manager' on the desktop site Find the samples that you need to match with an RFID tag Select the sample using the checkbox on the left Use the 'Queue Options' to sele...

 🗓 released Sept 15th, 2022 ✨ Pronoun field for Contacts Now you can add and import pronouns for your contacts.  Choose from a list of pronouns. We provide a default list but you can add or modify the list. Current default list is: He/Him She/Her They/Them Pronoun field can be viewed in Invitee manager (Not yet visible in the mobile app) ✅ Social me...

 🗓 released May 10th ✅  Faster way to tag individual images In order to speed up the process of tagging, you can also decide to tag all images one by one without closing the tagging interface. This method is particularly efficient when you have a lot of different images to tag individually in a row.  After selecting your images within your Library, ...

 🗓 Samples iOS app version 1.2.2  (118) to be released October  2022 ✅ Added support for iOS 16 With this release, the Samples iOS mobile app is officially supported on iOS 16.  Additionally with this release, support for iOS 11 has been removed. Devices running on iOS 11 cannot download the latest version from the app store. Get the app The latest ...

🗓 Released on March 23rd 🐞 Fix to the way totals are calculated We have made some improvements to the way the system handles and calculates price totals when the data is not in a supported format. Before, the system was attempting to convert the number provided into the correct format, and at times, it was converted incorrectly. We have improved the...

If you’d like to allow your recipients to download a file or files greater than the allotted attachment limit, you can include a link to download a file directly in the body of your email. Drag & Drop Mode Using a Button Add a button element by dragging from the Content panel Click the button to activate the content properties panel on the right...

 🗓 released Nov 9th ✅ Voice Profile data for Contacts This is a follow up to the release in September, we are now matching Contacts to a Launchmetrics Voice Profile. If a match is found, hover over the icon to see some useful data about that Voice. Places you can see it Contacts Manager next to: Full name Last name Events > Add Invitees next to F...

Better understand your sample activations with the new Opportunity details section. When fulfilling a request or confirming a send out, the more information you have about the opportunity, the better you can organize your sample deliveries. Opportunity Types allow you to better refine the information to provide to qualify the opportunity when creati...

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Unfortunately, not all email clients support web fonts. This is why it is important to check how your design looks using the fallback fonts. In general, web fonts are only supported by: Source: litumus.com Gmail limitation Gmail does not support Web fonts, including Google fonts (strange, indeed!). However, Gmail does natively support some fonts tha...

 🗓 released Nov 9th ✅ Add confirmation when sending invitee password reset link Users reported to us that they would often accidentally click the "Send reset password link" in the options menu for an Invitee. We've made some small improvements to prevent this from happening by accident moving forward. There is now a confirmation step before the actu...

 🗓 released July 11th For this release we've made several improvements to the printing experience that helps to better support both low volume day to day printing as well as large volume and specialized enterprise printing. So, whether you are printing to 2 printers simultaneously, printing in large batches or just re-affixing lost labels, these cha...

 🗓 released Sept 1st, 2022 ✅ Additional fields available on the mobile app In the mobile app we've added the following new fields in the Invitees and Scan screen Layout Preference.  Job Department — searchable and sortable Date checked in — sortable RSVP Feedback — sortable...

You may be wondering if an alternative printer can be used with the Launchmetrics' Samples product. Here we've provided a file with instructions on how to test compatibility of a non-officially supported thermal printer. The file can be provided to your company's IT resource. Warning Be aware that even if the printer passes these tests, there may be...

Once your mapping is ready , you can start uploading your file in the appropriate folder. Uploading via FTP If setting up an integration, you'll need to configure the source application to drop the file into the correct folder.  FTP login credentials should be provided to you by your Customer Success Manager or Solutions Consultant.   Direct Upload ...

Request the add-on Measuring the impact of your samples activation is available if you have a seat in Samples and Discover along with the necessary add-on. Contact your sales representative to activate it.    Once you have confirmed a Placement on your send out, you can then tag the sample(s) that were included in the coverage in order to get more g...

Managing incoming requests can be stressful if you don’t have a clear picture of what has already been promised. Managing through an excel sheet is unreliable because it’s not on the cloud and does not show you in real time what is actually in your inventory. This is why we have created the Look Calendar...to help you manage requests & plan loan...

In your user menu, navigate to the Web Font Manager Click + Add New   Fill in all fields: Font name — This is what you will see when selecting the font in the email designer.  Font CSS URL — A link to a CSS File containing @font-face rule. See  this article  for more details on getting the CSS link Font Stack — A font stack is a list of fonts that t...

 🗓 Events iOS app version 2.10.0 (2255) released April 2022 ✨ Lock your Events iOS app to a single event When managing your event check-in, you may have people assisting or participating in the check-in process that are not part of your core team. If you have privacy concerns around other events you are managing, this feature allows you to lock the ...

Request the add-on Measuring the impact of your samples activation is available if you have a seat in Samples and Discover along with the necessary add-on. Contact your sales representative to activate it.    Linking placements to your send outs and tagging samples, allows Samples to get from Discover key data to help you improve the impact of your ...

  The following configurations are available on the Site Settings page and apply to Samples, Contacts, Events sites.   Privacy Policy Link This URL will be displayed on any contact/external facing pages like the Update Profile page, RSVP portal, Media Request portal and also will be made available to use in any mailings as a Special Link.   Activity...

Samples Field Manager allows you to manage your standard fields and custom fields in Contacts. Find the Samples Field Manager page in User menu on the top right corner of the site, a drop down list will open and you will need to select  Samples Field Manager. Note that there is a user privilege required in order to access this page. Then click on th...

 🗓 released March 9th ✨ New Standard Field | Sample Workflow Status Sample workflow status field allows you to track the status of their sample in its design process so that you know to do certain key actions such as reprinting the barcode label or sending it to a vendor or to archive. Characteristics & Behaviors The field lives at the inventory...

 🗓 released July 21st ✅ Option to turn off free-text in Publication field You now have the option to make the Publication field on a Send Out a dropdown instead of a free-text field. By preventing free-text values, you can more accurately report on loan history at a publication level.   Reach out to your CSM or your local Support Specialist to turn ...

Price Configuration Options There are 5 price fields available. The names of these fields can be aliased from the Samples Field Manager page. (Found in the user dropdown) Retail (Enabled by default) Wholesale (Enabled by default) Sale (Enabled by default) Cost Extra           Currency Configuration Options The Samples app supports up to 167 differen...

Invitee Automated Emails can be an important tool to ensure clear communication with Invitees of your event. This article will outline the feature around managing and utilizing Automated event emails. Remember Some automated emails (Confirmation Yes, Confirmation No, and Guest Confirmation Yes) are automatically enabled for all events, so it is impo...

This article is for users who are new to Launchmetrics' Samples, and who need a general overview of the app and how to get going. 🚀 Releases You can find detailed notes about upcoming and recent product releases here 1.0 | Purchase Hardware Sample labels are an integral part of the Samples app and is key in ensuring accurate tracking of your invento...

 🗓 released August 30th ✨ Inventory Audit by Sample  Location When performing Inventory Audits you can now select a Location as a criteria for your audit.  This is particularly useful for those who organize their samples by Location (e.g. a warehouse shelf or rooms), versus by collection or by department.  To Audit by a location, simply choose your ...

 🗓 released June 9, 2022 ✅ Set Default return time at the department level Often times department have their own workflows, especially across regions. Now, each department can  set their own default Ship/Reservation Time and Return Time. How does it work? Default Reservation Time When Creating a Send Out, you can now change the Default Reservation T...

There are several cases in which you may need to perform a Media + RFID Calibration. If you are printing RFID labels for the first time on a new printer If you have changed to a different type of RFID label (could be a different size, or different chip or antenna, etc) If you notice the printing is not aligned to the label vertically. This may happe...

      Why is the background image not showing in Outlook? If you added a background image to your email, you may have had feedbacks from Outlook users saying they had a blank background. Outlook enforces a size limit of 1728 pixels on the height of images. Make sure your image height is under 1728 pixels so it will show correctly on all email provid...

 🗓 Planned release with Downtime // Sunday June 5 @ 8am CEST  ✨ Collections become global entities In the past few years, we've seen many customers scale from using Samples in just one or two teams, to dozens of teams with global reach. Because of this, we are thinking of ways to leverage shared resources (e.g. samples & looks) to streamline som...

The Print Dialog is an optional feature that allows you to choose what printer(s) you would like to print to every time you print a barcode label. This is especially useful if you tend to print to different printers depending on where you are in your building or if you have multiple types of printers (e.g. Textile, RFID, Barcode Label) and need to p...

Labels Smartrac WEB RFID Paper Tags (MONZA R6-P) SKU: 3006084 US —  atlasrfidstore ↗︎ ⚠️ Request 1in core Beontag H61 RFID Paper Tag (Monza R6-P) SKU: an853n101 US — atlasrfidstore ↗︎ ⚠️ Request 1in core ℹ️ For other countries, contact support@launchmetrics.com for help finding a supplier Other labels can be used but they MUST be tested before commi...

 🗓 Released September 28th, 2022 ✨ Access to Voice Data in Contacts (& Events) We know that managing lists is a nuanced art and that there are many factors to consider for each activation. That's why we're excited to launch this Beta feature which we hope can provide you with a little bit of insight into the Voices that you are considering for y...

 🗓 released September 28th, 2022 ✅  Streamlined RFID Matching workflow In the Samples Mobile app, there is now a streamlined way to manually commission RFID tags to a Launchmetrics Sample. The workflow allows you to scan a LM barcode using the camera or the 1d imager on a scan gun, then scan the RFID tag to match. This is useful for 2 use case: Rect...

    When designing an email campaign, there are many things that must be closely considered. One of the things at the top of the list are ensuring a consistent brand experience. Oftentimes, one tactic employed in order to closely control how the email looks, is using full size graphics that make up the entire email. While this may serve the brand ex...

If you are encountering RFID reading errors when attempting to print RFID labels to your ZD621R printer, the first thing we recommend trying is to Restore Printer Defaults. Once performing this action, it is important to also do a Media Calibration and then an RFID Calibration which are also included in the instructions below. Important It is import...

This article will outline how to format your logo in preparation to uploading it to your address label printer.  Your logo must be formatted in the follow way 600px X 100px or smaller Black & white and converted to Bitmap Rotated 90 degrees counter clockwise Saved as PCX  Open the logo in Photoshop.  Adjust the image size by going to Image menu ...

There may be an occasion where you need to manually match an RFID tag with a Launchmetrics Sample. This workflow allows you to do this very efficiently using the using the Samples iOS mobile app.  Use case 1: You need to rectifying incorrectly commissioned tags Use Case 2: You are using RFID tags that were printed or provided by another vendor and n...

 🗓 released August 3rd, 2022 ✨ Multi-value search any scannable field in Sample Manager There are many cases where you may have a list of product codes or barcodes and simply want to search by that specific list. Now, in Sample Manager, any scannable field (i.e. Barcodes, External SKU, External Serial, Custom Barcode) have the multi-search capabilit...

This article will provide an overview of the different options around Verifying Samples that are not yet Live Inventory. Verify Import is simply a process that allows you to confirm that you've physically received inventory that you are expecting. Typically they are used to represent items on a Purchase Order or a Delivery from a vendor.  Benefits o...

All Contacts & Events templates include the unsubscribe link (even the blank one). But if you’ve removed the unsubscribe link or are importing a design using source code, you can do this easily add the Launchmetrics unsubscribe link by following the instructions below: Drag & Drop Mode Simply select some text that you’d like to hyperlink to ...

We know that managing lists is a nuanced art and that there are many factors to consider for each activation. That's why we're excited to launch this Beta feature which we hope can provide you with a little bit of insight into the Voices that you are considering for your activation.  What is it exactly? We will automagically attempt to match Targete...

Sample Physical Location tracking allows users to track the physical location of a sample. This could be useful in situations where samples are being shared across several offices OR in situations where you are managing large quantities of samples in a warehouse or library set up. Who is this for? If you are a team manage large quantities such as: A...

  Find all releases here Contacts Release / December 20th, 2023  🗓 released December 20th ✨ New feature We are thrilled to introduce a groundbrea 🗓 released December 20th ✨ Voice Panel & Samples Activations We are thrilled to introduce a groundbreaking beta feature that takes your Samples activation strategy to the next level – Voice Panel! Repl...

 🗓 Events iOS app version 2.11.2 (2278) to be released October  2022 ✅ Added support for iOS 16 With this release, the Events iOS mobile app is officially supported on iOS 16.  Additionally with this release, support for iOS 11 has been removed. Devices running on iOS 11 cannot download the latest version from the app store. 🐞 Fixed bug on iPhone wh...