Pairing a bluetooth printer to your Samples mobile app

Connect your Bluetooth printer with your Samples mobile app for a seamless printing experience.

Written by Margot Sylvain

Last published at: July 28th, 2023

With the 1.3 version of the Sample iOS app, you can now print sample labels directly from your phone. 

This works with any bluetooth capable printers including mobile or desktop printers. 


To pair your Bluetooth printer:

  1. Turn your printer ON.
  2. Go to your iOS device’s Settings page > Bluetooth.
    • Make sure the Bluetooth toggle is turned ON
    • If your printer is not showing, check below the FAQ
  3. The printer’s 12-digit Serial number will appear under Other Devices. 
  4. Tap to pair.
    • If you're having any issues pairing a Bluetooth device on your Apple phone, visit this page.
  5. If this is your first time pairing the printer to this device, check your printer screen to allow first-time pairing.
    • Depending on your printer model, you should press a button with a checkmark on the printer screen to complete the pairing process. 


Choose Label Template 

  1. Tap More in the navigation
  2. Tap Printer in the Hardware section
  3. You can choose if you always want to print using the template of the current department or from the owner department
  4. Then choose which label type to use. It will reference from the department you selected above.


Note that your configuration will be remembered so no need to set it each time.

The choices configured here are independent of your web printer settings


   

        


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As of today, we recommend you purchase and use one of the two following printer models :

ZQ51-BUW0300-00
ZQ63-RUWA000-00

If this is your first time using the ZQ63 printer, you need to calibrate it. 

Go to Home > Tools (or Settings > Tools) > Label Length Cal


Troubleshooting

I can't connect to the printer

If you can see the printer section in the Settings page of your app but are not able to connect to a Bluetooth printer, please make sure you have the latest version of the iOS app installed.

You should be on the 1.3 version at least. 

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My printer is not showing in the available device list on my phone

First, make sure you're trying to connect to a Bluetooth-compatible printer

Then, install the Zebra Printer Setup Utility app on your phone

  • Authorize the app to use Bluetooth
  • Let the app detect printers
    • If your printer is showing
      • Retry the pairing process, making sure you allow first-time pairing on your printer screen
    • If your printer is not showing
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